Return Policy
30-day returns
You can return unused items in their original packaging within 30 days of delivery.
How to return
- Contact us first through our Contact page with your order number. We'll reply with return instructions and the return address.
- Returns and damage claims are handled through our fulfillment partner. Approved returns must go to the return address we give you, which may be different from the address your package shipped from.
- Items sent back without contacting us first, or sent to any other address (such as the sender address on the package), can't be accepted or refunded.
- You pay return shipping, unless the item arrived damaged, defective, or wrong.
Damaged, defective, or wrong items
Send us a photo of the problem within 7 days of delivery. We'll choose whether to send a replacement or give you a refund, and in most cases you won't need to send the item back.
Refunds
Once your return or claim is approved, we refund your original payment method within about 5–10 business days. Original shipping charges aren't refunded unless the problem was our mistake.
Late or lost orders
If your order hasn't arrived within 20 business days, contact us. We'll trace it and send a replacement or give you a full refund.
If your order will ship later than we stated, we'll let you know with a new expected date and give you the option to cancel for a full refund.
Questions? Reach us through our Contact page.